Your privacy and the security of your data are important to us. This Privacy Policy document describes the types of information that jacquichocolat.com collects, uses, or may share when you visit, use, or shop on it.

If you have any further questions or would like to learn more about our privacy policy or how we handle user data and personal information, or if you wish to withdraw your consent to the continued collection, use, or disclosure of your personal information, please do not hesitate to contact us.

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jacquichocolat.com is operated by JACQUI CHOCOLAT, c/o Jacqueline Piera Kreis, Gesellschaftsstrasse 83, CH-3012 Bern, (hereinafter referred to as ‘Our,’ ‘We’ or ‘Us’). As a customer of this service, you are a ‘User,’ ‘Visitor’ or ‘You’ according to this agreement. The website or a service offered by us is referred to as ‘Website’ or ‘Service’. External services or integrations of this type are referred to as ‘Third-Party Applications’ or ‘Third-Party Services’.

According to the standard procedures for the use of log files, these files automatically record visits when you visit the website, they may contain information about your web browser, some of the cookies installed on your device may be stored, the IP address, the ISP, the time zone and the timestamp, the referring/exit pages, the number of clicks. This information is used to analyse trends, manage the website, track user movements on this website, and collect demographic information, and it is not linked to information that can identify a person. In addition, when you navigate the website, we may collect information about the subpages you visit.

We may also collect personal information about you, such as your name, the name of your organisation/company, your address, your email address or other personal data, if you provide it to us when you register, make a purchase, contact us or otherwise. We only ask for personal data when we actually need it to provide you with the service you requested (e.g. when you place an order on the website). We collect it in a fair and lawful way, with your knowledge and consent. We also inform you about why we are collecting it and how it will be used.

We do not share, sell, trade or rent personally identifiable information to third parties, unless required by law or if you violate our Terms of Service, or if it helps us to facilitate our service. For example, the online shop module may require that your data be passed on to third-party services such as payment solutions. We may also use statistical services such as Google Analytics, Facebook Pixel and others. Each of these services has its own privacy policy, which can be viewed directly on the respective sites.

To provide certain functions, we may engage third-party services, such as payment and accounting providers or services, support or communication providers, and other services. We reserve the right not to track how you interact with the services provided.

We may collect and use non-personal information to help us improve the service, personalise your experience and analyse the use of the service. This Privacy Policy does not restrict our use or disclosure of the non-personal information collected. We reserve the right to collect, use and disclose such non-personal information in our sole discretion to our partners, advertisers and other third parties.

jacquichocolat.com uses ‘cookies,’ which are small data files that are only placed on your device if your browser settings allow it, and which may contain information such as a unique identifier, the previously visited subpages of this website and/or other information. Types of cookies we may use: session cookies, security cookies or preference cookies. You can refuse the use of cookies on your first visit and can disable or delete cookies in your browser settings.

The Swiss Federal Data Protection Act (DPA) regulates the protection of natural persons with regard to the processing of their personal data and applies to us as a company based in Switzerland. If you are resident in Switzerland, we are the data controller for your personal data. You have the right to request information about the data we process about you, as well as to request correction, deletion or restriction of the processing of your data. 

If you are resident in the European Union or the European Economic Area, the General Data Protection Regulation (GDPR) may also apply to the processing of your data, as we also offer our products to persons in the EU/EEA. In this case, you have the corresponding rights under the GDPR, including the right to information, rectification, erasure and data portability. Please note that your data may also be transferred outside of Switzerland and the EU, in particular in the context of the use of service providers in third countries (e.g. the USA). In such cases, we ensure that appropriate safeguards for the protection of your data are in place. If you have any questions about your rights under the DPA or the GDPR, please contact us at studio@jacquichocolat.com. For complaints, you can contact the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland or, if the GDPR applies, the relevant data protection authority in your EU country of residence.

We store the collected data for as long as it is necessary to provide you with the desired service, or until you request us to delete the data. The data we store is protected against loss and theft, as well as unauthorised access, disclosure, copying, use or modification, by economically reasonable means. Customer passwords that we may store are stored as a hash, and the original password cannot be recovered.

We may contact you by email or phone to respond to your inquiries or to send you service announcements based on the personal information you provide. We may also use your personal information to send you updates and other promotional communications if you have given us your consent to do so. If you no longer wish to receive these updates via email, you can opt out at any time by following the instructions contained in each communication. This usually involves clicking an ‘unsubscribe’ link.

Our website may contain links to and from websites or services operated by third parties. If you follow a link to one of these websites and are redirected to a third party’s website, please note that these websites have their own privacy policies and that we are not responsible for these policies or practices. Please read the privacy policies of any website you visit before submitting any personal information to that website.

Our website may display advertisements served by our advertising partners, who have their own privacy policies and may use cookies and web beacons. These cookies help the ad server recognise your device each time an ad is displayed for you or other users of your device. This Privacy Policy only covers the use of jacquichocolat.com and does not extend to advertisers or third-party partners.

This website does not change its data collection and usage practices when your browser sends the ‘Do Not Track’ signal.

In the event that jacquichocolat.com or substantially all of our assets are acquired or Nom De L’entreprise files for bankruptcy or ceases its business, your personal data will be among the assets transferred to or acquired by a third party who may continue to process your personal data. You acknowledge and agree that such transfers may occur and are permitted under this Privacy Policy, and that any acquirer of our assets may continue to use your personal data as described in this Policy.

We reserve the right to update or change this Privacy Policy at any time and without notice. We will post any changes on this page. Please read this document each time you provide us with personal information. This policy is effective as of 2026/08/11. If you continue to use the Website after seven (7) days of this Privacy Policy being changed or revised, it means that you accept the terms of this revised Privacy Policy. We recommend that you review this Privacy Policy periodically if you are concerned about how your information is used.

By using our website, you agree to our privacy policy and accept its terms.